On-Site Activity
Physical interventions at the client's premises. Installation, configuration, routine and extraordinary maintenance of hardware and IT infrastructure.
HardwareNetworkingServerCabling
IT Service Provider · Milano — Europe — World
Technology that works for you.
On-site support, remote service and application help desk. Tailored IT solutions for businesses that can't afford downtime.
0.0%
Guaranteed uptime
<0h
SLA response
0+
Years of experience
What we do
Our services
Three integrated service lines to cover every IT need of your company, from field to cloud.
Remote Service
Proactive monitoring, troubleshooting and remote resolution. Reduced downtime with immediate interventions without physical presence.
MonitoringVPNRDPNOC
Help Desk & Service Desk
Multi-level application support. Ticket management, escalation, documentation and knowledge base. Single point of contact for all business users.
L1/L2/L3ITILTicketingKPI
0+
Active clients
0k
Tickets / year
0%
First call resolution
0
Certified engineers
About us
IT partner, not just a vendor.
GEMP SRL was born from the field experience of IT professionals with over a decade of work in corporate infrastructure. We know every minute of downtime costs — that's why we work proactively, not reactively.
Our approach integrates the three service lines into a single ecosystem: when a problem exceeds the remote threshold, a technician is already on the move.
Talk to us
The people
The team
Certified engineers, dedicated account managers and application specialists. Each client has their own direct contact.
AP
Alessandro P.
Digital & IT Architect Adv.
Over 15 years in enterprise infrastructure. Leads GEMP's technical strategy and partnerships.
LL
Luca L.
Head of Service Desk
Operational quality of the help desk team. ITIL v4 certified. Focus on processes and metrics.
LR
Luca R.
Senior On-Site Engineer
Hardware and networking specialist. Technical contact for enterprise clients. Cisco CCNA & Azure certified.
AP
Anna P.
Remote Service Lead
Coordinates the remote support team and proactive monitoring of client infrastructure 24/7.
Let's build together
Let's build together.
Tell us about your IT context and we'll respond within one business day with a tailored proposal. No commitment, just a conversation.
info@gempservice.it